Technical Operations Manager

Description

Job Title: Technical Operations Manager
Location: Nairobi
Reporting to: CEO
Employment Type: Full-time

About the Role
Our client in the water industry is seeking a dynamic and service-oriented Technical Operations Manager to oversee the planning, execution, and delivery of the company’s core services including borehole drilling, waterproofing, and small-scale construction. The role requires strong leadership in field operations, project management, and team coordination, while also supporting the company’s mission of expanding access to essential services within underserved communities.

The ideal candidate will bring hands-on experience in managing infrastructure-related projects, coupled with a passion for quality service delivery and social impact.

Key Responsibilities

1. Project Leadership & Execution
Oversee the full lifecycle of all service delivery projects from planning and resource allocation to execution and close-out.

Ensure all projects meet defined objectives in terms of timelines, cost efficiency, safety standards, and client satisfaction.

Develop project work plans, monitor progress through KPIs, and resolve operational challenges proactively.

2. Operational Oversight
Manage daily operations across all service lines, including borehole drilling, waterproofing, construction, and maintenance.

Standardize and document operational processes to ensure consistent, efficient service delivery across sites.

Oversee procurement, inventory, equipment usage, and maintenance schedules to support uninterrupted operations.

3. Team Management & Development
Lead, motivate, and supervise a multidisciplinary field team; set clear goals, conduct regular performance reviews, and provide continuous coaching.

Support recruitment, onboarding, and ongoing training to build technical and leadership capacity within the operations team.

4. Process Improvement & Quality Assurance
Identify gaps and implement improvements in project planning, execution, and reporting to increase effectiveness.

Establish quality control systems to ensure compliance with industry standards and internal benchmarks.

5. Client & Community Engagement
Serve as the key point of contact for clients and community partners during project execution.

Align projects with local needs and social impact goals; lead post-project reviews and impact assessments where applicable.

6. Financial & Resource Management
Develop, manage, and track operational budgets; ensure effective cost control and resource utilization across projects.

Collaborate with finance and procurement to ensure timely availability of project inputs and compliance with financial procedures.

7. Reporting & Strategic Input
Provide regular reports to the CEO and senior management on project status, risks, budgets, and team performance.

Contribute to the organization’s strategic direction by recommending improvements, innovations, and new service opportunities.

8. Risk & Compliance Management
Monitor compliance with legal, environmental, and safety regulations across all service lines.

Anticipate risks and develop mitigation plans for operational, logistical, and community-related issues.



Qualifications
Bachelor’s degree in Project Management, Civil/Water Engineering, Construction Management, or related technical field.
Minimum 5–7 years of experience managing service delivery projects, preferably in engineering, water access, or infrastructure sectors.
At least 3 years in a leadership or supervisory role, with proven ability to manage field-based teams and deliver results.
Familiarity with drilling operations, waterproofing techniques, and basic construction methods.
Strong project planning, organizational, and problem-solving skills.
Excellent interpersonal and stakeholder engagement abilities.
Experience working on mission-driven or community-centered projects is a strong advantage.
How to Apply
Please send your CV with the subject Technical Operations Manager to recruitment@tactive.consulting by 29th August 2025.
Shortlisting will be on a rolling basis. Only shortlisted candidates will be contacted.